Customer FAQ

What is TheWMarketplace?

TheWMarketplace is an e-commerce marketplace owned by women entrepreneurs, for women entrepreneurs. It’s also the only online shop that offers both products AND services! Shop for your next favorite thing, hire a financial planner and connect with a non-profit that supports women and girls – all on one platform. Shop your values and change the world.

How do you assure that all of the products on TheWMarketplace are sold by women-owned or gender-balanced businesses?

Each merchant or professional service provider completes a short self-assessment prior to joining TheWMarketplace.

What is your return policy?

Every seller on the site has its individual return policy. Please check the store policies before purchasing!

How much is shipping?

Shipping is free every day – no minimums! Our policy is that all sellers ship within 72 hours of receiving your order.

Can I track my order?

Yes, every order includes tracking!

What if I have a question about my order? Do you have an 800 number?

You can always reach us a and we will get back to you within 24 hours. We do not have an 800 number at this time.

Are products more or less expensive because they are offered on TheWMarketplace?

No. TheWMarketplace is an online sales platform like many others. The difference is that when you shop and purchase goods and services on TheWMarketplace, you are having a direct impact on the effort to close the economic gender gap – and you keep ALL the money within women-owned businesses.

How do I get in touch with Professional Service providers listed on the site?

TheWMarketplace customers search for professional service providers by name, category of service or by keyword search. Each service provider has a contact button that will send a notice to them to get in touch with you.

Is there a fee to join TheWmarketplace?

No. Membership in TheWmarketplace is free to shoppers.

How do I learn about your sellers?

Great question! You can learn about our sellers on their seller service page (hyperlinked from products), read about many of them on the Her Story blog and watch them on our recorded LIVE events.

Who should shop on TheWMarketplace?

Everyone who shops online! We believe that TheWMarketplace is for every shopper who wants to find great women-owned products and services, shop their values and change the world with us. (Hint: We are a great place to buy gifts for every occasion!)